Welcome! Enjoy Free Shipping To US, EU & AU. Use Code "GRODYA" To Get $10 Off!

Q: How long will my order be shipped and what's the time of arrival?

A: Orders will be shipped in 3-5 business days after confirmation of your payment. To US & EU, and AU, it will arrive in 5-7 working days normally. To other countries/areas, it shall arrive in 10 days.

 

Q: How much would the shipping freight?

A. Shipping to The US, EU, UK, AU, and Asian countries is totally free. In other areas, like Africa, South America, and Central America, there shall have shipping fees occurring, customers from those non-free shipping areas are able to see the exact shipping rate while checking out.


Q: Which shipping company do you use?

A: DHL is our priority choice. It's fast and safe. For countries/areas without DHL service, we use FedEx/4PX/EMS as alternative options.


Q: Whom should take charge of the customs taxes for the parcel?

A: Customers should take responsibility for the importing taxes charged by your local customs. Mostly this happens seldomly. Customs regulations are various in different countries. If your local customs requires a tax no. in clearing the parcel, please send us the no. before we send the parcel, we will declare your tax no. inside the invoice.


Q: How do I track my parcel?

A: We will update you on the tracking no. in the order situation of the website after the shipment is affected. Meanwhile, you will be notified by email via the website automatic system. As soon as you got the tracking no., you may track it on the website: Http://www.17track.net/.


Q: Why I can't get the tracking information by using the no. given from you on the tracking website?

A: While tracking no. provided, it will take about 1-2 days before appearing tracking status on the website. The processing procedure will take 24-48 hours by the shipping agent.


Q: Can I change the items if I don't like them after the reception?

A: Sure you can. For the exchange of products, buyers should agree with these:

Make sure that items are not used or worn, and are in the same condition as the statue when you receive it.

Pay for the delivery charges of returning the parcel.

Notify us before returning the parcel.


Q: Any extra charges for return/exchange?

A: Absolutely no extra charges like dealing, processing, etc., return or exchange is free.



Q: Can I apply credit card chargeback?

A: Please don't apply chargeback without communicating with us in advance. All chargebacks without informing will be objected to and will influence the credits of both sides. Refunds will be processed by us via our cooperative credit card company after return/refund procedures are done. We will provide thoughtful after-sale services to customers, you would feel safe about the funds which spent on us.

 

Countries/Areas Applicable For Free Shipping:

Area Countries/Region Handling & Shipping Days Freight
North America United States, Canada, Mexico       3+5 Free Shipping
Europe Denmark, Bulgaria, Croatia, Iceland, Hungary, Luxembourg, Turkey, Serbia, Austria, Greece, Germany, Italy, Latvia, Norway, Czech, Monaco, Slovakia, Slovenia, Belgium, France, Poland, Ireland, Estonia, Sweden, Switzerland, Gibraltar, Romania, United Kingdom, Holland, Spain, Portugal, Malta, Russia       3+5 Free Shipping
Asia Macau, Hong Kong, Israel, India, Taiwan, Bahrain, Brunei, Singapore, Japan, Saudi Arabia, Thailand, Philippine, Vietnam, Oman, South Korea, Malaysia.         3+4 Free Shipping
Oceania Australia, New Zealand       3+6 Free Shipping

 

Non-Free Shipping Countries/Areas:

Area Countries/Region Handling & Shipping Days Freight
Asia Qatar, Kazakhstan, Pakistan, Sri Lanka, Jordan, Lebanon           3+7 US$30.00
Oceania East Timor           3+7 US$30.00
Africa Libya, Liberia, Ghana, South Africa, Egypt, Nigeria, Tunisia, Kenya           3+8 US$30.00
South America Uruguay, Columbia, Paraguay, Brazil Chili, Bolivia, Peru, Argentia,            3+8 US$30.00

 

Remark: Handling time for Tailor-made products shall take longer, please take reference for the handling time declared on the product description.