Welcome! Enjoy Free Shipping To US, EU & AU. Use Code "GRODYA" To Get $10 Off!

Please read the following FAQs, any other questions which not listed here, please send an email to grodyaonline@gmail.com.

Q: Why shop with us?

A: As a worldwide products/services provider, we are keeping our efforts to earn the full satisfaction and trust of all customers. We enjoy the following advantages in helping you get services:

A professional crocodile leather products online supplier, from manufacturing to distributing.

Prices lower to 50% competing with another site.

Express courier delivery in 5-7 business days after payment.

Free Shipping To US, EU, ASIA & AU.

Free return & exchange, Full refund upon the arrival of returned goods.

24 Hours online services!

Q: What kind of payment options are using?

A: We accept Visa, Mastercard, JCB, Amex, and DinersClub card online payments, also we provide WU/Moneygram/Bank Transfer as alternative options.

Q: How long will my order be shipped and what's the time of arrival?

A: Orders will be shipped in 2-3 business days after receipt of your payment. To US & EU, Asia, and AU, parcels shall arrive in 7 working days normally. To other countries/areas, it will arrive in 10-15 days.

Q: Which shipping company do you use?

A: DHL is our priority choice. It's fast and safe. For countries/areas without DHL service, we use FedEx/4PX/EMS as alternative options.

Q: Whom should take charge of the customs taxes for the parcel?

A: Customers should take responsibility for the importing taxes charged by your local customs. Mostly this happens seldomly. We will declare a low value in the shipping invoice inside the parcel. Customs regulations are various in different countries. If your local customs requires a tax no. in clearing the parcel, please send us the no. before we send the parcel, we will declare your tax no. inside the invoice.

Q: How do I track my parcel?

A: We will update you on the tracking no. in the order situation of the website after the shipment is affected. Meanwhile, you will be notified by email via the website automatic system. As soon as you got the tracking no., you may track it on the website: Http://www.17track.net/.

Q: Why I can't get the tracking information by using the no. given from you on the tracking website?

A: While tracking no. provided, it will take about 1-2 days before appearing tracking status on the website. The processing procedure will take 24-48 hours by the shipping agent.

Q: Can I change the items if I don't like them after the reception?

A: Sure you can. For the exchange of products, buyers should agree with these:

Make sure that items are not used or worn, and are in the same condition as the statue when you receive it.

Pay for the delivery charges of returning the parcel.

Notify us before returning the parcel.

Q: Any extra charges for return/exchange?

A: Absolutely no extra charges like dealing, processing, etc., return or exchange is free.

Q: Can I apply credit card chargeback?

A: Please don't apply chargeback without communicating with us in advance. All chargebacks without informing will be objected to and will influence the credits of both sides. Refunds will be processed by us via our cooperative credit card company after return/refund procedures are done. We will provide thoughtful after-sale services to customers, you would feel safe for the funds which spent on us.